Shipping Policy

Shipping Time

Processing Time: 2-5 business days
Standard Shipping Time: 10-20 business days
Express Shipping Time: 3-5 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

We are not responsible for delays/misdelivery due to weather or factors beyond our control. Due to the weather and the delays/errors in delivery caused by factors controlled by us or the carrier, the paid transportation fees are not refundable. Unfortunately, no one has any power/control over the mother’s power. We apologize for. We constantly strive to reduce waste and reduce our environmental impact

Shipping rates and delivery estimated
Shipping charges for your order will be calculated and displayed at checkout.

How much does shipping cost?
Free shipping on all products

How do I track my order?
You will get a tracking number in your shipment confirmation email once the order has been shipped.

My order says delivered, but I don’t have it?
Some possible things that could have happened.
– They didn’t scan it correctly and it will show up the next day.
– The carrier could have left it at a neighbors house by accident or a front desk if you live in an apartment. Please check.

Shipment confirmation and order tracking
When your order is processed and a tracking number is available, you will receive an email with tracking information.

Customs, duties, and taxes
kapatu.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
kapatu.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Why kapatu.com can not ship to my Country?
kapatu.com can ship the goods to almost any country. But there always has some exception. kapatu.com now temporarily unable to ship to India, North Korea and other countries. If you want to know if we ship to your country or not, please go to the checkout page to learn more.

About Processing
The processing status means that we will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 24 – 72 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability.

Still have questions about shipping? Contact customer service at BettyMorkxcf@gmail.com.
Customer can always contact us using ‘Contact Us’ menu item where contact details are also available.